The service was prompt, courteous and professional. Records of my car were available. I was pleased with the results of the care of my car and my treatment.
The overall buying experience was honest, straight-forward and comfortable. The financial and warranty information was fully explained, and many helpful tips were given about future claims.
Prompt and professional service! Ms. Grimm and Mr. Alford took the time to make sure we understood the truck and financial terms.
Fit me in even though I didn't have appointment. Comfortable waiting area. Enjoyed coffee machine. Service was done promptly, handled by a confidence-inspiring advisor.
Dmitriy was very accommodating to us seniors even bringing a car to us as for health reasons we couldn’t drive to the dealership.
After 13 good years driving my FWD truck, i decided it was time for an upgrade. Westbrook honda had a good selection of vehicles that i was able to try out and i left that same day with a new truck that i will be sure to keep for another 15 years. great service, and good location. did'nt feel any pressure to buy what i did not need.
I had a wonderful experience especially because of the sales person I had. Sammy Amors was excellent and provided all the details I needed regarding the car and everything. He was great! Vanessa was excellent regarding the financing plans and other additional items that we also purchased for the car. I was impressed with both of them, but especially with their professionalism and knowledge of the CRV and Honda too. The dealership itself was excellent too. Everyone is extremely friendly and willing to assist.
They explained what was happening, offered a loaner car and allowed me time in which to return it when my car's work was completed.
The woman that took care of me was great !! she repaired my phone to the car and after service there was a code that came up she fixed that also
Communications with service advisor. Technician explained what they did. Plenty of room to distance while waiting for vehicle service completion.
Mark Stack is very good at his job. It's always is a good experience. He explains the receipt of the work entirely.
The staff at Honda has always treated me with respect. I always feel like family there. The service is always excellent.
Sammy is the best there is! This is the third car that we have leased through Sammy. He's friendly, polite and always has our best interests at heart. We think of him as a friend! He works with us and was able to structure a deal that worked for us. The entire process from beginning to end took about 2 hours, including a test drive!
Customer Service rep was super kind and helpful. Took the time to answer questions. I purchased my Honda at Westbrook and I have been taking my car to the facility for service. My expeyeach time has been fantastic.
Was done on time and at was clean when we picked up. Everything was done that they said they were going to do. Prices seem high but same at all dealerships
Efficient and honest service. Called for oil change because I was in area and they were able to service as soon as I drove there.
Fast service. Kind, helpful staff. Did not feel pressured. Easy to make appointment. The service person who waited on me was patient, helpful and kept me informed on estimated service time completion.
Immediate appointment,fast excellent service. Excellent service representative. Great response to covid-19, everyone with masks. Thank you. Will be back for future services.
Not pushy! The worst is walking into a place a feeling like you're being bombarded by predatory attacks! Not the experience at all when you head into Westbrook Honda.
Leo Gallego was a knowledgeable, patient, and kind salesman who made purchasing my 2021 Honda HR-V a dream! Great experiences continued with the Manager and Finance man. Highly recommend to anyone who asks!
Leo Gallego, my all star sales person, was a dream to work with. Scott and the finance guy were also great — a difficult time and situation in my personal life had me stressing before trading in my lease, but these guys made it a breeze!
friendly people automatically checked my alignment and corrected it. A great service to the customer. Would highly recommend to others.
people are always friendly and keep you informed about where they are with your maintenance. clean facility and refreshments are always available while you wait.
Wonderful salesman- pleasure doing business with him! Thorough, professional, took the time to help me learn how to set things up with the car
Wonderful salesman- pleasure doing business with him! Very professional, considerate, took the time to help me set up a few things before I drove away after buying the car,
The service representative was courteous and pleasant. Work was done quickly and efficiently. Clean waiting area. All around a good experience.
Staff is super helpful and welcoming! My service from start to finish only took about 35 minutes, super speedy service!
Communication all the way through. I got reminders of the upcoming service, and then during the service itself. It is a little more costly than outside shops, but I have confidence in Honda service.
Dealing with Seth is outstanding. His professionalism, customer concern, and communication abilities are extraordinary. He is the primary reason we continue to have our vehicles serviced at Westbrook Honda.
Well Brianna was excellent, and made sure I got what I wanted. She also showed me things within my budget, and not once did I feel rushed.
Very helpful and service representative responded to my questions--he was very polite and thorough as always--staff was attentive and friendly.
Quick, easy and car wash. We drove the car right in and it was quickly worked on. I told them my concerns and they checked them out. It was done in about 1/2 hour.
Having the same service manager each time I bring in my car is very helpful. He does a great job! We have the Honda Civic SI coupe and he even thought to have it hand washed instead of run thru the car wash, which we really appreciated. It is those little thoughtful things that makes coming to you worth while. The facility is ALAWAYS clean and you have done a great job with all the Covid restrictions.
Usually I have to wait a lot longer. So I was very happy to be done so quickly. The waiting area was very clean. Thanks
Everyone I interacted with was friendly and professional. I really liked how I wasn’t waiting too long for a simple oil change
like having a "personal" rep that I see each time that I return. he provides advice on upcoming services needed.
This is our second purchase of a new car.Everyone was kind and courteous , our salesperson Dimitry was efficient and knowledgeable . Vanessa in finance was terrific as always
It was good. Didint wait to long. People are nice. The only problem was I scheduled the appointment for a Friday mot realize I it was New Year’s Day. They emailed me and changed it to Saturday at 1:00. Can they please call me to confirm it next time
Agent took her time to come to me in the waiting area and discuss the problem and to provide options during a busy time of day.
Trustworthy work during repair. Nice clean location.checkout was long while waiting to catch the advisor attention. Checkin was very easy.
Everyone was friendly and willing to do what they could to help. The process was easy and we were very satisfied.
Everyone was so nice and personable. There was no rush to make a decision and I really felt very informed.
Efficient tech rep and service(Seth Perry). He did a good job. He offered a needed rental which I took. Expensive but hopefully you guys didn't put it to me too much to replace electric side door rollers. I saw the discounts and appreciate that. Mark did well too.
I was able to negotiate a good price via email and a fairly good trade in value. All completed in one visit.
It's been a long time since I've had to interact with a car dealership and I wasn't looking forward to it. From the moment I arrived at Westbrook, they made me feel comfortable. Everyone there that I talked with was great. None of the things I was worried about happened at all - no pressure or confusing pitches. At every step, all of the details were clearly explained, my questions were answered, and they worked hard with me to make a deal that fit my budget. I'm looking forward to working with Westbrook going forward on ...
The people at Westbrook Honda were very accommodating and professional. They explained everything we needed to know about our leased Honda.
This is my third Honda and pleased with the ease of purchasing a quality vehicle. The salesperson was knowledgeable and explained the vehicle thoroughly.
Loved going to Westbrook Honda to get my new car! The friendly service and detail to what I wanted in a car was amazing! I got my car just in time for the blizzard and I was not disappointed with how my car drove! Very happy and excited to finally have the Honda of my dreams!
Quick friendly service. My Honda salesman, Sami, came to the waiting area to say hello and ask about my family. Very caring gentleman. When I purchase another car, I will definitely seek out Sami!
Everything about our experience was great! Tim (our salesman) was very helpful and went out of his way to make this a positive experience.
I was very impressed with the Pleasant, courteous and professional staff that I encountered at Westbrook Honda. They did an excellent job socially distancing and maintaining sanitary condition.
They were ready when I arrived, the service took the amount of time predicted, and the price was fair and reasonable.
Tim Saunders, Vanessa S, and Scott Taylor were wonderful to deal with. They explained all aspects of the transaction and went above and beyond to help us get our new car.
Knowledge of staff. Told me how much time to expect for repairs and required maintanence. I waited only about 10 minutes once I returned to pick car up. I felt the attention to social distancing was more than adequate.
The staff were all extremely kind and understanding. It's the first time I've ever bought a vehicle and felt like the staff were truly listening to me. Sean, Vanessa, and Scott were all incredible and made us feel right at home.
Sales person accommodated my need to stay outside during Covid Pandemic and even while it was raining was very professional.
Fair price and courteous. Even though it is quite a big car maintenance bill, the service man explained to me that he tried very hard to bring the total cost within my budget. I was pleased even though I end up paying some what above my estimated expense amount.
They have a good service department. It’s easy to make appointments and get in at a convenient time. Also you want just wait for routine service.
Dmitriy and Dan were very personable and easy to work with. I’ll definitely recommend everyone I know to go to Westbrook Honda!
In all aspects of the deal, there was a lack of pressure. The friendly atmosphere contributed to an enjoyable buying experience. Everyone works as a team.
Very friendly staff service is prompt Love the oil change special and trust your staff to tell me if there is anything that needs attention
The sales rep was friendly and helpful. I wanted a particular suv and color and the rep was quick to find one and get it to me.
Prompt service. Excellent service. Found mouse nest in engine before any damage occurred. Have recommended dealership to other people in the past.
quality service and comfortable environment. So as a customer you can trust the service at Westbrook Honda because I always do my service there
I really enjoyed the customer service. Dimitri and Vanessa were very helpful during this whole process. I would definitely recommend Westbrook Honda to anyone.
I was very pleased with Shannon from the service dept. She was very attentive and stayed on top of the situation and was very informative with the process.
the salesperson was very good and responsive. Since i bought the 2020 demo/brand new car, there are minor defect which they are fixing it without question.
Fast. Explained well. X-tra mile to make sure I understood all the work I requested and fully explained recommendations for future work.
Service continues to be courteous, timely, and thorough. I have always found it to be a pleasure to do business with Westbrook Honda whether a purchase or a service call.
Efficient, friendly, professional and never a problem in getting a service appointment. Seth- Service Advisor is exceptional in his knowledge base of Hondas and his demeanor with his customers.
Quick efficient friendly. All employees are friendly and knowledgeable. Kaitlin is fantastic, she is smart, honest and works with her costumers as hard as she works for Honda. I will go back to Kaitlin for my next car! That will make it the 3rd.
Although they lost my keys and could not find them, it seems that there was a lack of order or a lack of communication because another customer service person had it.
Sean Bowen is THE BEST! So professional, knowledgeable, and friendly! I will always recommend him to anyone I know who is looking for a new car!
The sales representative, Sammy. I have purchased several vehicles over the years always from him. He is friendly, fair and efficient. The business manager Dan Alford was also friendly and efficient.
This is my first time owning a car and bringing it in for maintenance, so I was a bit nervous because I didn't know exactly how the process worked. The staff was very friendly and helpful, which I greatly appreciated!
Big Ed is awesome to work with!! always takes great care of me and my car!I always know my car is in great hands when I come here
Quick and easy - and cost of oil change! This facility has great friendly people! Keep up the great work! Thanks!
Quick. Efficient. Low Stress. Leo just got it done. Leo was able to bring the new car to my house because my husband was sick and I could not pick it up. I really appreciated all his efforts.
The service department treats you like your the only person in the shop! They treated me with courtesy and helped me to understand what services were necessary.
The sales man was great. Very knowledgeable and helped a lot. He was great with follow up and on top of the sales in every aspect.
Very professional and personal service . Very clean and comfortable wait area. Service manager was very informative and made sure everything was completed in a timely fashion
Very thorough service. I have been coming here since 1989 when I purchased my first Honda. They are easy to get to off the highway
Professional, knowledgeable, friendly staff made the car buying experience easy. They quickly found me the exact car in the color I wanted.
The staff was gracious enough to allow service (oil change) without making a prior appointment (medically handicapped - never know ahead of time if/when I am definitely able to keep an appointment if I were to make one).
Impressed with our salesman and the finance manager. Knowledgeable but kind. Neither were "pushy". Will buy our next car here.
Fast, efficient, friendly, honest service. Mark is my service advisor. Was able to schedule appointment with quick availability, brought car in, friendly and honest service. Price for oil changes can not be beat and they keep customers safe with courtesy multipoint inspection ie brake, tire level etc.
Prompt, efficient, helpful and kind I drove to Westbrook instead of the dealership closest to me,that pretty much says it all
friendly, waiting area clean, but I felt uncomfortable when I came in for an oil change being told I needed a number of other things done. I was under the impression that my dash would tell me when something was necessary. I was also told my tires needed to be replaced with 8,000 miles still on them who replaces tires with 8,000 miles on them!
Answered all questions. No waiting. Explained the process. The sales staff was very professional and easy to deal with. There was no pressure to buy and our two vehicle trade in was easily completed. We received a fair price for each vehicle traded.
Tire sale - buy three get one free. You provide reasonable pricing and Service discounts on maintenance items such as Oil changes.
Ease of service. Great Customer Service: attention to detail, very knowledgeable about the repair that was needed and very willing to work with my schedule.
Leo Gallego was just great and very helpful! He rea;ly knows his cars and is very knowledgeable. He was honest and excellent! I will be bringing my family here for cars and I will ask for him.
]What I loved about Westbrook Honda was the fact that I was treated kindly by my salesmen Leo and Scott, and everyone was honest from the start. The pricing, the two vehicles that I could narrow down from were in my price range and just the overall experience. My car was programmed exactly the way I wanted by Leo and it and it is just a beautiful car! I was very anxious about leasing the Honda Accord but Leo made it easier for me ! I had never leased or had done anything finincial on my own and I am so ...
Communication was goo from Seth but then he was out for two days in a row. Perhaps such work patterns are being used by your dealership to save jobs of your staff but for customers we appreciate communicating with one person at a time.
Service advisor Seth Perry helped me to replace a failing alternator on my 2012 Honda Pilot. I was 200 miles from home on the beginning of a vacation to Maine. He was very calm and reassuring that he and his crew could fix the problem and get us back on the road .
Our whole experience at Westbrook Honda was a positive one. We traded in our lease and worked with Sean who was friendly and knowledgeable. We also enjoyed working with Dan through a speedy yet thorough paper signing experience.
Knowledgeable salesperson and no hard sell push. Additional insurance and other options were discussed thoroughly, but, again, no hard sell.
The service representative noticed the trouble light on and had the problem fixed even though I was just having a oil change.
It's usually pretty quick in and out. Buying a car was pretty easy also, they let you take it home the same day as long as your approved.
Since I had previous experience with Westbrook Honda and my sales consultant, Leo Gallego it was great to continue to have the same rapport, help and care as I did in 2017. Everyone that I came in contact with was very nice and even congratulated me on my new purchase. Leo was once again very great in helping me to get into the perfect car to fit my needs. Equally as helpful and great to interact with was the business manager, Vanessa S. Vanessa was integral to keeping me in my budget range and advocated diligently in order for us to ...
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