I continue to be impressed with the service department at Westbrook Honda, and deeply appreciate the kindness I have received.
Always quickly and on time , easy to schedule and appointment Mark is always the best. He’s been my guy seems like forever. Very knowledgeable and very pleasant to deal with.
Friendly knowledgeable staff. easy to work with. Mr. Doyle was easy going. Did not try and sell me what I did not want. They worked together, listened to me and I now have the car I wanted.
It was good. Nice touch let us take a ride by ourselves to really see and talk about what to do next.
Everyone was personable and helpful, especially Leo. I would definitely return here first for my next purchase of a car or truck.
quick, easy, and efficient service and clear discussion of car needs. Service staff was very friendly and knowledgeable when asked about car
THE Free coffee and waiting area with tv and magazines makes the wait enjoyable. The employees are courteous and friendly.
I liked that I was notified on what was wrong, weather my warranty would cover it, approximately how long it would take to fix and how much. I liked that a loaner car was ready and the staff was friendly.
quick and easy, friendly service. Clean, updated waiting area. Able to stroll around and look at newer models. All questions answered.
Personal and professional They made my experience great. Everyone was so pleasant and easy to deal with. And I love my car.
Mark my service advisor. Very nice guy. Keeps you informed. Always a pleasure talking with him. I always service my cars where I purchase them.
Advisor was efficient, friendly, and work was done in a timely manner. I wasn’t encouraged to do other work and since major work was previously done, I appreciate that. I’m
Great costumer service, Seth was very friendly , work in time and they give me a discount in my oil change
Great from start to finish. Always thankful from the Team here at Honda. They really care & remember. I still feel like part of this Team at Westbrook Honda.
Service was done in a timely manner and sales associate was very helpful. I was thankfully that he replaced Bosch wiper blades for the Honda wiper blades that I purchased.
I had a great experience with Westbrook Honda. Ever member of the team that I work with was informative, kind, and professional. Sammy was amazing and his patience and guidance was truly appreciated, Westbrook Honda is lucky to have him!
Sammy was incredible. He was knowledgeable and attentive. Him, as well as Tim and Dave all went above and beyond to get me in the car I wanted.
I have purchased many Hondas from Westbrook Honda. My salesman Sean Bowen provided excellent representation of your vehicles. I have just purchased my third car from him alone.
Always a good job done with oil service . However I was not aware when making appointment that the price changed from $19.99 to $59.99 which I wish I was aware of it. While I understand that inflation is high people should know when the price goes up by 150%
Mark Stack In service has always been a seasoned professional. He treats customers with respect and at the same time makes you feel like you're part of the Westbrook Honda family! Please do what ever you need to keep this man on board!
I called service, explained that when starting my car it was taking a couple of seconds longer for it to start. I was told they could look at it right away, and to bring it in. I did. I was very pleased that they took the car right in.
Great customer service! Sammy was awesome and I never felt like he was trying to sell me something. Just a good convo!!
Sean was an amazing salesman as usual and definitely knows his stuff . Tim was a pleasure to work with again . Both have been nothing but welcoming and awesome since dealing with Westbrook Honda
Sean is the best! He made the process super easy and was very professional. I couldn’t have asked for a better experience!
I love the Drive in service. The staff is always Courteous. The free car wash at the end is icing on the cake.
Westbrook Honda is very accommodating and pleasant to work with. From the friendly appointment reminders to the ability to work the best price the car buying experience was wonderful!
The representative Mr. Hernandez was very professional he listened to my concerns . he showed that he cared and the service was excellent I will definitely be back.
The service was excellent. Mr. Hernandez is very professional and very polite he explained everything that was going on With my car and also let me know about concerns of my vehicle. Which I appreciate because He's concerned about my safetyWell definitely go back.
They Kept me informed throughout the process. The Prices seem very fair for the quality of the work that was done.
Sean is a very polite,nice young man to do business with, and I think I got a pretty good deal in spite of the wait.
Service manager was informative on future service needed and is empowered to have flexibility. Actually my favorite is that Westbrook Honda washes my car. One less thing for me to do.
Car being serviced was a 1991 Acura NSX. Took car to Westbrook Honda on the basis of their Master Honda Technicians. Jose is the man.
Familiar salesman made me feel at ease. Trusted me enough to allow me to take the care home for two days , so I knew what I was buying.
The service was excellent. I found it friendly, fast and efficient. It was stated the service would take an hour and half and was done before that.
Everyone was friendly and helpful and Emily is one of just a very small handful of individuals I’d recommend to use when purchasing a vehicle.
Leo and Dan worked really hard to get me what I wanted. They did not make me feel pressured in any way. I have been coming to Westbrook Honda for 22 years now. I always recommend and I always come back. This is the 4th car I have bought at Westbrook Honda and the 2nd one I have bought from Leo G. If I don't like something Leo will make sure to find exactly what I want and never act like it is a bother or I am bugging him in any way. I love how Westbrook Honda makes me ...
I know that the job is getting done right, even though quite costly. The facility is clean, and service is good.
Initial online request and follow up call from salesman was seamless. Sean was easy to work with and went the extra mile by delivering my Honda to my door. Highly recommend.
Friendly service..Sean is the best! Comfortable show room. Everything is spotless. Honda has always been the best car, never a problem.
My salesman, Juan Feliz, was very knowledgeable and kind. Tim, the finance person, was great as well! I would recommend Westbrook Honda to my friends.
Great experience! This my second time leasing and I could not be happier with how quickly Dan and Leo were able to work to get me into not only a new car but the color car I was set on.
Make an appointment to change the oil and air filter the next day .Quickly is good . I like it
I keep coming back due to Mark who is honest and trustwordy. Mark is the best employee any business would hope for
The dealership kept in touch with me as I waited for my car to arrive. Sammy thoroughly explained everything about my Honda the day I picked it up. Tim answered all my questions about finances. And the Honda CRV is the best car I’ve ever bought.
Everyone here was very helpful in getting me my new Honda CRV. Sammy spent as much time as I needed explaining all the technical functions of my car the day I picked it up. A great dealership, a great car!
No nonsense interaction and easy. Sean and Dan both were refreshing to work with. I asked for a quote and out of the 4 dealers I requested a quote they were the only ones that submitted without pressure to come in. In the digital era it is how it should be. Thank you
I've had nothing but positive visits in support of my Honda Ridgeline. I will continue to come back for service.
I am 100% satisfied with My Pilot service. I will prefer to have future service at Westbrook Honda Seth was a Great service tech. I would give him 5 star rating on survey A+ I appreciate the attention to detail and fixing the keyless remote problem under warranty. The dealership waiting area was super clean and comfortable. I commute 15-20,000 miles a year so I will be back for oil and brakes in December as recommended by Seth. I value Honda vehicles and your service Department, I trust can fix anything. I look forward to scheduling next service with your dealership.
Sammy Amer was excellent. When we said we were just browsing, He let us know he was here to help, without being pushy. He let us shop in our own time, and helped in every step of purchasing our CR-V. He made sure the vehicle was ready for delivery, and thoroughly demonstrated all the features so I was very comfortable driving a new-to-me vehicle home. Tim Saunders also went the extra mile in finding us the right loan, even with a not-so-great credit history. Both of these gentlemen made our car shopping experience memorable. I have already told many friends ...
The customer service is excellent at this location. I would buy a Honda here if I ever needed to and I have referred several people to your location.
Honestly of service personnel, friendliness of staff overall, length of wait time. I also appreciated the sales person who I consulted with…her honesty and no pressure attitude!
Knowledgeable friendly employees. Sammy went above and beyond explaining the technology of the vehicle to me and my husband before we left the parking lot. It was an overall great experience!
Outstanding--Mark was a "people person" who explained issues and repairs before beginning work. Offered a 'loaner' (without my asking)so I could go about the business of my day while work was done
Sammy and Tim are the best! I had a great first car buying experience at Westbrook Honda, I definitely recommend them for your next car
Went for a simple oil change.Was there for 2 hrs. Either the girl who took my info didn’t give to service or the misplaced the order. Will not be returning. Very disappointing.
Everyone was very professional, not pushy and exceeded my expectations. I actually bought the vehicle over the telephone and when I arrived for delivery everything was perfect.
personnel responsive, cordial and little waiting time, coffee was good, TV to watch and reading material, clean facility. Personnel also had news to share about new and used cars.
They provide a comfortable waiting area while your car is being serviced. The advisors are friendly and professional. I highly recommend this dealership!
Salesman, Sales Manager, and Business Manager were terrific. Very helpful and great to work with. All questions were answered. Will definitely recommend to friends.
Staff very friendly and courteous handled a customer that had an issue in front of me very well. The only improvement I can suggest is attempts to take appointments first and walk inns after that.
Always courteous, helpful, informative and also offer a very clean and relaxing waiting area. Service person keeps you updated as your vehicle is being serviced which I appreciate.
I spent a great time with Juan and Dan. They are pretty nice and considerate. I would definitely recommend their service.
The ease. The facility is clean and waiting rooms are spaced out which is nice. The employees were so nice and they allow my pet in there which is my favorite part!
nothing. last time i was there your tech broke clip on bar that keeps hood up. mentioned it to service rep he did nothing. your guy did it during previous oil change
Quick, accurate, professional. Treated with respect. Service agent was extremely professional. Offered updates and explanations. Facilities were comfortable. Thank you
I liked that you check my vehicle for any mechanical problems I like that you send coupons and do a complementary car wash
Very professional Went above and beyond when I had a flat tire, but wasnt given the lug nut. Covered new tire. I was very impressed and appreciative. SHOUT OUT to the manager
Not pushy sales people. The people were nice & listened to what I'd like to own didn't try to hard sell me into something I didn't want. I felt comfortable dealing with them and everyone within the dealership.
The Ease of ending my lease and the finance dept securing financing thru an outside institution and taking care of all the registration requirements.
I really liked the atmosphere and friendliness of all the staff ! The process of buying my car sight unseen was very nerve racking, however Sean made it so easy and put up with me checking in everyday for updates !
Required service completed in a timely fashion. This has been the same as the service on my 2014 CR-V has always been.
Every part of it. Sales person was great. Overall experience was very good would recommend to friends. Would definitely go back again.
My first experience....with Mr Seth was very nice He was my service advisor. He did not pressureize for anything ...keep it up
Staff was very knowledgeable and helpful. Their prices were reasonable. The waiting area was clean. The work was done in a reasonable amount of time
I was new to Eastern Connecticut and my experience at Westbrook Honda was fantastic. The sales representative Leo that I had took care to answer all questions and never rushed anything! The Manager Dan made sure that everything was handled well. I will be going back for all my automotive needs!
Very easy process. Painless lol. The guys were awesome!! Everyone is very clean and professional and personable. I went in looking to buy a car and drive away with one.
Convenient time for appointment, friendly staff and really glad to see the many familiar faces since my first time visiting this dealership.
Staff at Honda Westbrook is always courteous, friendly and helpful. They communicate in a timely manner and keep us updated on the status of the vehicle. The waiting area is clean and comfortable.
Went to Westbrook after visiting several Honda dealers throughout Connecticut was greeted by Emily. Inquired if any CRV on lot spoke to her for a little while then stated I would be back. After a few weeks, I was so drawn back to Westbrook Honda as Emily was so kind and friendly ans we went over what was coming in, she gave me quotes and I left with a decision to make. No pushy sales people, nothing! Just pure kind and friendliness. I contacted Emily a few weeks later and put a deposit on a CRV being built. She kept ...
The personnel at Westbrook Honda are Always courteous, short wait time! Very easy to set up appointments. I recommend Westbrook Honda.
I found the staff very efficient, staff was courteous. Visit was timely, pleasure to do business with. Facility was clean and efficient.
They make everything easy, friendly knowledgeable staff. Service sales, everyone is on the same page… customer service. I’ll definitely buy there again.
Getting a courtesy vehicle so I could get to work instead of be stressed about if my car would be done in time
The service was done correctly and the service advisor was top notch. I was offered a place to work and the service was done promptly as promised.
Service people were kind, knowledgable, and attentive. The waiting area was clean and comfortable. They offered free water bottles while I waited.
Westbrook Honda is always honest and offers great service. I wouldn't take my Fit anywhere else to be serviced. My only disappointment is that Honda chose to discontinue making the Fit.
The staff is friendly, helpful and very direct. I have been using them for over a dozen years. I tired another Honda service department in the area, and they are no comparrison.
Fast service. Price matched another Honda dealers service special. Very nice facility right off the highway. Nice people and free car wash.
My experience with Westbrook Honda is Superb. My relationship; the Service department has been long lasting Journey with a mutual trust and friendship. I have 3 Hondas ( Two Odysseys and a Civic ) all are serviced there. Mr. Mark Stack ( Service Manager) is always helpful and goes above and beyond to make me a happy repeat customer in Westbrook Honda. I can't say more of him only a jewel ( Diamond), honest and sincere hard worker. I wish there would be more "Marks" in the Service department. A High Five and Cheers for Mr. Mark Stack. Thank you.
Sean and Tim are great! Made it the easiest possible experience. Will keep coming back to them for future car leases/purchases!
I was Greeted quickly by service agent. My Car was done in timely manner. I Was able to wait in a clean area.
Amazing staff, very simple and easy process. Was there no longer than 90 minutes! Emily Konrad was my sales person and she was wonderful. Very friendly, answered all my questions and treated me like gold!! Amazing experience and would absolutely lease again from this dealership.
Sammy Amer was excellent! Knowledgeable and fun to be with. Answered follow-up questions promptly and was very accommodating. Nice to do business with Westbrook Honda.
Personalized and amazing service. Sean is the best. Will return for my 4th car. Seamless experience. Best dealership in Eastern CT
The honesty of Sean, our sales person was refreshing. He was on point on everything he told me. He walked us through the purchase and explained everything to ensure we understood everything.
Techs are very thorough and begin the work as soon as I arrive. Waiting area is nice with free coffee.
They were very thorough with the car servicing and the customer service was excellent. I have been taking my car to Westbrook Honda for servicing for 20 years.
Sammy Amar was great to work with: knowledgeable, and helpful. He showed me all of the new and used Accords that were in stock when I visited. I purchased one that afternoon.
It was excellent. The service was impeccable especially since I called the Tuesday before to make an appointment and they said it would be put in but when I got there they said there wasn't an appointment made but they were still able to make time eventhough they were fully booked
I plan on having my car serviced here every time it needs it. Thanks for all that you do. Excellent facilities.
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