Customer Testimonials
Very helpful, accommodating, nice and personable staff Overall a great experience. Would definitely return for service. It was an easy process
Everyone we dealt with was knowledgeable, professional, and made us feel that our satisfaction was important to them. Both our Sales Associate and the F&I manager were easy to work.
Staff was very nice, got my repair order written very quickly and got the car done in a timely manner.
The service, friendly staff, close to my house, and I am treated well. These are all very important things to me.
I was there's for an oil change I waited about an hour but it.was really busy in their defense wasn't expecting for my car to be washed excellent service
I was given the issues my vehicle had but no pressure to get it done. The gentleman explain what was important and what could wait. I appreciate that
The sales department was top notch. The finance department made the process quick and easy. I would definitely send anyone over to buy a car there.
Fast, courteous service. Mark is very friendly and accommodating. He is easy to work with and always schedules service at my convenience.
The customer service rep was helpful and polite, didn't push services unnecessarily. Was in constant communication regarding work being done.
I loved all my Honda CR-Vs. 2007 and 2019. The quality is outstanding. I traded in my 2019 for a 2021 and the experience was excellent. Everyone wanted to help make the sale. I am so pleased with my New CR-v
After a rather bad experience with an delay in car detailing, I met Ed, who smoothed the waters. Ed is a treasure.
My service advisor Josh Maddox was great and very helpful. He made sure to be very thorough in explaining what the recall was on my vehicle, which I didn't even know had a recall on it.
easy to make appointment. Friendly service and not a long wait time. Definitely will be back here for my next oil change and they wash your car also
Staff are friendly, courteous and knowledgeable . The waiting area is clean and spacious with coffee available. Shuttle service to the nearby outlet mall is a nice option too.
Friendly and professional staff made my buying experience quick and easy. Would definitely recommend these guys to anyone looking to buy a new or used car.
Quick &pleasant staff I was taken in immediately and had a minor glitch in my bill easily fixed with no problem
Always pleasant surroundings and nice people. very professional nice clean surroundings and open spacesl. Love the car wash at end of service- nice touch!!
Excellent Service Today - I had the maintenance completed on my CRV. All of the Service Staff were great, friendly, thorough, and all work was completed as promised. Highly Recommend this location.
Staff are all excellent - Great Customer Service The facility is Clean and Inviting All work was reviewed before and after completion.
It was easy to schedule an appointment, repairs were done in a timely manner and my truck handles a whole lot better..
Sean was able to secure a new car that we wanted at a price that fit our budget. The overall experience was AMAZING!!!!!
Service is prompt, efficient and friendly. The technicians are very helpful and professional. The waiting area is very clean and comfortable.
I think Emily Konrad was helpful, pleasant and not pushy. That’s why I bought the car from you, it was because of Emily. And I have to mention Shaun as well, helpful and not pushy. Those are key for me. You were the 3rd dealer I went to…
Sammy was great! He knew what we were interested in immediately and explained everything thoroughly. He was great to work with and as this is our second car we’ve purchased from him, I don’t foresee us going anywhere else! There is a vast difference between how Sammy treated us and how other salesmen treated us. It’s like night and day!!
The service is always done in a reasonable amount of time. The atmosphere is friendly and even peaceful if you decide to wait. Always clean and my vehicle is always cleaner than when I brought it. What can I say.
Service department needs an overhaul, terrible policies and service. Wouldn't recommend. Our vehicle is fine, no problems with it but wouldn't buy another one from this dealer because of poor service
Friendly helpful staff, made the buying experience much easier, no difficulty at all. Really recommend for anyone looking to buy a car I will definitely recommend
Even though my car is a Mazda, I am always treated well! I really appreciate that the car is washed after my service. Thank you.
Working with Tim Saunders was effortless. I knew what car I was looking at, and was pressed for time to make this purchase. He was flexible and accommodating.
Good sales person Sammy was great no problems with purchase , It was a great experience all around , enjoyed tha whole process,
Ease of booking, one time service, helpful staff, and hopefully car serviced by competent technician although I really have no way of knowing that.
Sammy was exceptional to work with. Professional and went through everything on the vehicle. I would to hesitate to recommend Westbrook Honda
Easy. Made me and the rest of my family happy. This is the third car I've purchased from Westbrook Honda and I will buy there again.
There was no pushy sales pitches, felt very comfortable and Sean Bowen our salesman was great. Would purchase a car from him again.
Leo Gallego greeted me and my family at the door. He was very patient with my kids. He was so helpful. I'm glad I was able to have him assisting me. Even a few days after he contacted me to make sure I didn't have any questions.
It was fast, easy, professional. Sean and Vanessa are the best! Sean was even able to assist me with finding a lower insurance rate! I ended up saving money with the new lease and I couldn't be happier with my new HRV! See you in 3 years!
Friendly service, my car was out front and ready to pick up when I arrived. Sean was awesome! He took his time explaining the car tech.
Rental car was a available to use , was very convenient to have. I wanted to keep it , very comfortable,
Westbrook Honda Service is always very good and reliable, l trust them 100 percent. I recommend them to anyone seeking service for their vehicle.
Service agent was excellent ,her name is Shannon ,she should get a raise immediately, your dealership does not want to lose her.
Sales people were professional and not overly pushy. Buying from out-of-state (MA) was a little complicated, but Tim Saunders was very communicative throughout the process and responsive to all of my questions.
Friendly and thorough. Every effort was made to ensure my comfort as my car was being serviced. The waiting area is very comfortable, with complimentary coffee and tv.
The staff especially Emily were very friendly, helpful and made it easier for me to make a decision. Great service.
Sean and Vanessa were very helpful and made the process easy. The detail department held over so that we could have the car for the weekend.
Sammy and Vanessa made the entire process extremely convenient and stress free. And Sean Wells was good at checking on the process since he was who originally talked to us.
First time lease. We woke to a flat tire in the garage. Lease road side assistance came to the house and changed the tire. We got into Westbrook Honda to fix the tire and replace it that day. It took a while. Crowded! Always nice to get the car washed.
Very quickly done and happy with the staff. Changed the oil and rotated the tires in about 20 minutes. A record time for a dealership.
Sammy was very helpful, Gets right down to business, which I Appreciate. It is great to be back with Honda! I am so happy with my CRV!
Courteous and caring and as always listens to your needs and they have a genuine sense of caring. I would highly recommend Westbrook Honda for service and sales.
The sales team people are very helpful, friendly, very good at communication, negotiation and listening. really good service from this dealership.
The personnel was friendly and helpful, the techs were knowledgeable and caring. This place ROCKS! They washed my car as well.
The employees were all very professional and courteous. Fair pricing. Clean facility. My service was completed in time frame quoted.
Tim Saunders was an excellent Sales Representative. He really listened to us and was able to meet our needs. He was able to give us a very fair deal on our new CRV and on our trade in. We will highly recommend him to others.
My sales guide Leo was perfect. Very knowledgeable , courteous and capable. Leo is a bright young man who was respectful and did not pressure me into anything I did not want.
Fast, friendly and professional service- as always! I was greeted and I entered the bay and the service reception area. The staff is always kind.
Both Shannon and Josh were very accommodating and Jose appears to have done good work on my 1991 Acura NSX. I drove 1 hr to your shop from Fairfield to get an alignment and while there I had an oil change and brake fluid flush. However, I never got the alignment printout sheet which is so important for an NSX. I didn't ask for it when I left since I'd been sitting there for five hours and assumed that it was attached to the invoice. I've called three times and emailed once for the spec. Perhaps it wasn't ...
Quick courteous service, car wash, and loaner if I have a major service. Knowledgable technical staff. Sales personnel follow up when you have questions.
TOOK THE TIME TO EXPLAIN ALL ASPECTS OF THE SALE IN A CLEAR MANNER. VERY HELPFULL STAFF. VERY WELL ORGANIZED.
Professional and rapid processing of my account and billing (and this during a sustained pandemic). I was provided a courtesy car for an extensive service. Outstanding service experience overall - as always.
Sean Bowen was a fantastic representative for your company. He found the right car for us and answered all of our questions.
Flexible appointment scheduling service Great Services Feedback on repairs needed on vehicle very helpful Great Friendly staff Top notch quality service by Hiram Ortiz
As usual ,nothing but the highest praise and commendation to the staff at Westbrook.It has been my experience for over 25 years and 6 vehicles , that there has been no lapse in their exemplary professionalism ,personal attention, and stress-free transactions be it servicing or purchasing of a new vehicle. Sean Bowen is always a pleasure to deal with and takes his time and walks you through the maze and details of buying a new vehicle. A bright , energetic, and amiable rising star in a most competitive profession. A shout out also to Vanessa Seliokas -Business Manager - who is organized, most ...
The friendly atmosphere, Sean always extremely helpful and service as always excellent. At this point in time I have no comment regarding improvements. All is fine
Knowledgeable convenience polite and got the part fast . They forgot to change the oil change decal and reset the information window.
Sean Bowen & Dan Alford, amazing customer service. I will continue to do business with Westbrook Honda because of these two awesome guys! Excellent customer service, transaction was effortless, no long waits, expedient and professional. Thank you, both!
Sean Bowen and Dan Alford were so helpful and made my visit, once again, effortless. I will continue to do business with Westbrook Honda. Thank you, guys, for your expertise and knowledge! Friendly attitude goes a long way too. You're both awesome!!!
The service team was excellent. Very knowledgeable, friendly and I wasn’t rushed with my questions. I also thought the prices were reasonable.
Tim Saunders made this experience so easy and focused. He rally listened to our needs and wants and came up with the perfect solution. Because of some unique conditions—like we don’t have a place to keep the car now he and Dan Alford solved that issue
Westbrook Honda has the most friendly staff and cleanest facility. Sean Bowen has made our experiences over the years great.
It was quick and efficiently conducted. My last experience wasn’t the same at all. It took over 2-hrs last time vs about 45 min this time. Salesman, Sean Bowen is very well educated on both product and services and volunteered to pick up our returning leased Civic back to its original dealership while I drove my recently purchased Ford Escape over as my trade-in vehicle. We now own the dealers recent demo-loaner almost new 2020 Honda CRV-EXL. Very satisfied with the new car and all related services and suggestions. Will be continuing to do business with Westbrook Honda.
Staff was friendly and helpful, facilities are recently updated, clean and enjoyable to spend the repair time in. Best Honda dealership in the local area.
I havee had several experiences with your group. This one was well done as always. I appreciated the loaner as it was a long time in shop and my husband can not be left alone for long periods of time.
Friendly, helpful, polite service. I love my used car. Buying process was easy. Appreciated the 30 day warrentee. Thank you.
I didn't need an appointment for the oil change. The facilities are comfortable if you wish to wait for your car.
From the moment I walked in the door, I was treated kindly and professionally. The building was immaculate, and anyone I spoke with from Sales to Finance to Parts to Service was gracious and pleasant. You folks hit it out of the park! Thank you, thank you, thank you!!
Scott Taylor, Vanessa and Sammy were all focused on my transaction, and were professional and personable. Vanessa is extremely knowledgeable and illuminated the most important coverages for me. Sammy was very patient in educating me with all aspects of the features of the car. He also programmed my cell phone and walked me through the GPS and other components. Westbrook Honda is well represented with these three devoted employees.
I don't know where to start. Here are a few. Ease of drop off. Courtesy of Service staff. Cleanliness of the drop off bay and waiting room. Little extras like a full inspection of the vehicle and a free car wash.
I have been bring my cars to this facility for 5 years. The service is always quick and reliable. The customer service is always excellent.
I couldn’t be more pleased with the friendly, personalized service, the comfortable atmosphere and amenities, the speed of service, and the excellent cost.
Love our car, service is ok, always takes way too long just for an oil change. Took almost 2 hours to sign all the paperwork when we leased the car, heavy push for a lot of add one that don’t think existed or wanted.
Service performed at arranged time. Vehicle Inspection report was provided with recommendations for future service. Service associate was pleasant and took time to go over recommendations.
The vehicle drop off and pick up of loaner car was seamless; car was ready on time and is running well so far.
I was able to get a loaner while my Pilot was being repaired. I’d rather go to Westbrook Honda than to the Honda dealerships in Fairfield County.
Explained what needed to be done and answered questions immediately. The Service rep was courteous and helpful. Being able to get a loaner car was very helpful.
Kind and patient sales people. They made the process smoother. they made the painful process of buying a car easier.
Sammy found the perfect car once again. We have now purchased 3 new and 2 used cars from Sammy at Westbrook Honda.
Recall steering repaired at no charge. Auto received a complimentary car wash. In past car wash not working. That's all.
Greeted upon arrival. Told approximate wait time. Spoke with my salesman, Sammy Amer who is of the utmost professional and so nice to sit and talk with. Car ready on time and very clean and washed.
Tim and Vanessa were wonderful. Extremely kind and helpful. They were able to make my purchase so easy that I actually did everything over the phone and went in signed the papers and done. Excellent and knowledgeable in what they do and they make you feel comfortable and welcome at the same time.
Everyone is so pleasant to work with and goes the extra step. Especially Shannon ( I hope that’s her name) in service!!
The staff new I needed to get to work and did not hesitate to get me there when I dropped the car off.
I was having an issue with my window. I was greeted right away and didn’t have to wait long. The service department has maintained my vehicles with great service and detail. I trust them with my vehicles.
After 4 previous oil changes, this time they actually washed my 2006 car. My car is old and is beginning to show its age...
Great job. Staff is polite and helpful. The facility is very clean and comfortable. They do not try to force unnecessary services in to the client
Best customer service experience. Sean Bowen goes out of his way to help his customers and does whatever is necessary to make h u s customers happy.
My experience was excellent service on time done correctly. Staff was friendly and knowledgeable. I will definitely be back as well tell others
All recall work was completed at visit and representative included complimentary oil change and car wash. They also discussed future work with me and provided detailed quote.
Bri and Dan were amazing! They made buying a new car stress-free!!!!! I love my new Honda! I was in and out fast. They respected my time and I love that!
Bri and Dan made the experience very smooth. My stress level was a 0 thanks to both of them. I will definitely go back!!!!!!
I loved the fact that my salesperson, Dmitriy, was so knowledgeable and low key. He was wonderful to deal with.
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