Customer Testimonials

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Cars Feb 1, 2023

Overall very good experience. Mark Stack the Service Rep is very professional and coordinates the work including taking phone calls when necessary. In the case of my last service he contacted "Alloy Wheels" prior to my service to fix the curve rash and scraps on my wheels. He then suggested getting the alignment, balance and tire rotation special.

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Cars Jan 29, 2023

Very easy process from testing driving the vehicle to signing the paperwork. I would recommend Westbrook Honda to anyone looking to purchase or lease a vehicle.

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Cars Jan 28, 2023

I appreciated that Sean, although busy with another sale, stopped and took the time to chat with us briefly about a car I wanted to see. He arranged for us to take a test drive while he was working with other customers and we decided to purchase. I felt like the team was very flexible with me in terms of timing to sign papers/make the purchase. The car was super clean which also was very nice.

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Cars Jan 25, 2023

Our sales associate was very low pressure. Allowed us to come to our own decsion, no hard sell tactics, Nice lobby area, coffee bar and show room.

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Cars Jan 24, 2023

Respectful, friendly, courteous and knowledgeable staff. Seth is always helpful and welcoming. I waited for my car and it was ready in the time frame I was told to expect. Seth went over the details of the completed work and asked if I had any questions. The cashier is also very polite, positive and helpful.

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Cars Jan 24, 2023

Professional, courteous and competent! Also never a problem getting scheduled for service or troubleshooting a problem with my vehicle (which is rare!).

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Cars Jan 24, 2023

Ask for Juan, he is the best! He is amazing and makes the process really smooth. He goes above and beyond for his customers and tries to help as much as possible. Great service and they know they’re stuff.

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Cars Jan 24, 2023

Sammy was very helpful during this transaction. I appreciate the attention to detail that he exhibited. He is very professional. Thank you

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Cars Jan 24, 2023

Quick oil change, kind staff. Was easily taken care of. Update on services needed next without pressure to get them done that day- no up-selling

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Cars Jan 24, 2023

Always like to work with Sean, great salesman. The car I ordered came in ASAP. Finance specialist should go line by line on invoice as I was billed for an optional VIN etching. But overall a good experience.

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Cars Jan 20, 2023

They were friendly and checked on me often since I was waiting. They offered additional services while I was there, but it took much longer to complete all services than anticipated.

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Cars Jan 16, 2023

Great customer service. Always a smooth and friendly process when working with them. They took care of everything for me and made sure my warranty covered most the costs.

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Cars Jan 15, 2023

Prompt efficient service in a clean environment. Service managers are helpful and professional. Waiting area is clean and comfortable. Overall great service experience.

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Cars Jan 14, 2023

Knowledgeable friendly no-pressure staff. Efficient purchase process Brian was SO helpful.. even driving the car home for us. All info requested was readily available. Online appointment was easy to set up after hours. Happy with Honda financing offer.

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Cars Jan 10, 2023

Brian Doyle was my salesman. He was very personable and accommodating. He spent a lot of time with me and made sure that all my questions were answered to my satisfaction before I drove off the lot.

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Cars Jan 10, 2023

When I called Sammy, he called me back immediately the next day. He heard what I wanted, did some homework and got back to me immediately.

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Cars Jan 10, 2023

Pleasant people & fast service. Efficient information, very neat & clean seating area and showroom and rest rooms. Very informative sales staff.

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Cars Jan 9, 2023

It was just a pleasant experience. No hassles. I was aware at every step what was happening. Mark (I believe that was his name)was very professional .

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Cars Jan 9, 2023

Everyone is very friendly and helpful. You are treated like a person. I look forward to every visit. Service took less time than expected.

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Cars Jan 8, 2023

Great customer service and support. Knowledgeable and helpful staff. Timely completion of repairs, easy to schedule service on a near term basis when necessary.

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Cars Jan 5, 2023

Very smooth, easy, pleasant process. Nice, very capable and knowledgeable people. In and out; driving home with new car new car in less than 2 hours.

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Cars Dec 31, 2022

Your entire staff that I worked with, (Emily, Dan, Sean, and Tim) were outstanding to work with. I have spent 43 years in management positions with truck leasing, Penske, Ryder, and Miller Truck Leasing. I would be proud to have any of these people on my Team!

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Cars Dec 31, 2022

My service advisor Mark was professional yet personable. He explained all the paperwork and had recommendations that were helpful. I already have recommended Westbrook Honda to my clients.

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Cars Dec 29, 2022

Sean and Emily were very friendly, informative, and laid out all my options clearly going from a lease to purchase.

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Cars Dec 28, 2022

Sales rep made us feel welcome and comfortable. Sammy answered all questions. Explained the features of the vehicle comparing touring to elite and the different packages.

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Cars Dec 19, 2022

Westbrook Honda is truly the best place to shop for your next vehicle! I don't think I have enough words to describe the exceptional customer service I recently experienced. Tim, Dan and Juan were truly amazing. They each played a part to make sure I did not just settle on any vehicle. They listened to what I wanted and allowed me to explore my options with SUVs. But most importantly- I walked out with the best deal and the SUV of my dreams. I am so thankful for the patience and knowledge of each person that played a part ...

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Cars Dec 17, 2022

All my issues were eventually resolved. They even was washed my car and was returned to me shiny new too.

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Cars Dec 14, 2022

We purchased a Honda CR-V used car from Westbrook Honda. This is the fastest and the easiest transactions we’ve ever had in a car dealership.Sean Bowen was the Sales consultant who assisted us.He’s respectful, friendly and informative. Tim Saunders was also great,we didn’t feel any pressure from him when discussing about warranty.Both of them are very professionals. We felt positive vibes upon entering this dealership. Staff are very welcoming.Great customer service .

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Cars Dec 13, 2022

The courtesy demonstrated by your staff is outstanding. The attention to details is appreciated because I intend to keep this car for a long time.

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Cars Dec 13, 2022

I liked the thoroughness, the professionalism, and the extra efforts that were made to correct a problem with my front bumper and fender; they look great now.

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Cars Dec 12, 2022

Sean Bowen was the best car salesman I’ve ever dealt with. Super honest and straight forward. Car was ready at the specified pick-up time in spotless condition and with a full tank of gas. It was even in the showroom when we arrived so we could inspect in as it was raining outside. Finance manager Tim had all the docs ready to go and got me through the signing process quickly. Excellent experience overall at Westbrook Honda!

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Cars Dec 11, 2022

appointment on time, ready as promised, professionalism of staff, comfort of facilities, concern of staff, car brought right to door

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Cars Dec 6, 2022

My salesperson Sean Bowen was absolutely exceptional. He is personable, accommodating, communicative and considerate. This gave me a sense of confidence knowing I was getting the best price for the right car for me.

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Cars Dec 4, 2022

Very comfortable and easy. Sammy our salesman was amazing!! We thought the process was very easy and we love the car we took home!!

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Cars Dec 4, 2022

You can usually have the service needed while you wait. It’s easy to make an appointment that works with my schedule.

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Cars Nov 28, 2022

Service person was very polite and explained what would be done to my 2009 Honda CRV. Waiting area was comfortable and clean and had a tv if desired. Service was completed in a timely manner.

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Cars Nov 27, 2022

Sean Bowen sold us our last Honda & we came back because of him, professional and caring…always willing to make it right for his clients!

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Cars Nov 26, 2022

Service from Mark Hatch. Mark never makes me feel like I'm an inconvenience. Always request Mark for my auto service.

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Cars Nov 23, 2022

Calm environment. Didn’t feel pushed but Juan & the team were responsive to my questions & concerns. It was an overall positive experience.

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Cars Nov 22, 2022

Easy to set up the service on line, was completed efficiently and is was able to get on with my day.

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Cars Nov 18, 2022

Good communications throughout purchase. Staff addressed all concerns and questions openly, clearly and in a helpful way. New vehicle prep with additional accessories (roof rack, trailer hitch, etc) was performed very quickly and professionally.

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Cars Nov 16, 2022

It was done in a few hours. I also received use of a loaner. Good communication from the customer rep.

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Cars Nov 15, 2022

The staff were extremely helpful, knowledgeable, and friendly, and provided a pressure-free, relaxed buying experience. Special shout out to the sales and business teams for making it easy!

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Cars Nov 14, 2022

The service department was outstanding. Was very thorough when explaining what was done and what would possibly need to be done.

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Cars Nov 14, 2022

I felt I was treated fairly snd not pressured into purchasing a car. I was able to think over my options without constant pressure.

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Cars Nov 9, 2022

The experience with Honda has been excellent and always very satisfied. WE are extremely Happy and more than satisfied with the Honda, We have dealt specifically with Mark Stack at Westbrook Honda.

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Cars Nov 7, 2022

Friendly, courteous, efficient. When I got there and they realized that they didn't have all four tires in house they provided a car for me to use.

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Cars Nov 6, 2022

I found Westbrook Honda to be a very pleasant dealership to do business with. I felt no pressure at anytime and was well informed about both the vehicle and the process. My sales person, Emily, was wonderful from start to finish and greatly contributed to my positive experience at Westbrook Honda. These comments reflect how I feel about all the staff that worked will me on the purchase. Thank you!

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Cars Nov 6, 2022

Brian Doyle and the entire staff were a pleasure to work with. Friendly, efficient and got the deal done in just a few hours to drive the car home that day. Plus Brian has followed up several times to ensure our satisfaction. Very happy with our experience.

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Cars Nov 5, 2022

Very friendly & knowledgeable & worked hard for sale....Sean is the best....love dealing with them....have purchased from them before ...

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Cars Nov 3, 2022

Our problems were fixed in a timely manner, so much better than our previous dealer. We will definately buy from Westbrook Honda again!!

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Cars Oct 31, 2022

I had an emergency with a rental car (not even a Honda) on Saturday, October 29. Fortunately for me, the car died across the street from Westbrook Honda. Glen O'Connor, the service manager, went out of his way to help me and get the problem diagnosed. The service personnel were kind -- got water for my new puppy -- and let me hang out in their parking lot with a disabled car until I could get picked up. They didn't have to do any of this but they did, and I am extremely grateful. I don't live near ...

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Cars Oct 30, 2022

Friendly & quick service, very nice people and clean facilities. Smart and good deals again nice place good people clean

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Cars Oct 26, 2022

The service of the technical staff provided was excellent. The service provided was within the time allocated and informed. The car was washed when returned. Good Job.

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Cars Oct 24, 2022

Our sales associate Emily was wonderful as were all on our team. The building was clean and bright. Buying our new Passport was a real pleasure.

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Cars Oct 24, 2022

I was just there for an oil change. The service representative couldn’t find my key when I was leaving, he insisted he gave it to me. He finally found it, however I had to empty my purse to look for it because he insisted he gave it to me.

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Cars Oct 23, 2022

Courteous, polite, and timely. Always have great experiences at Westbrook Honda. We have been recommending them to everyone we know.

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Cars Oct 20, 2022

Timeliness, quality and efficiency. They delivered on time and reviewed the results with me. There was no pressure. The car was returned after washing. Nice job.

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Cars Oct 19, 2022

Ease and timeliness of the service department is to notch. People are friendly, helpful and value my time. I would not think twice of recommending Westbrook Honda.

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Cars Oct 16, 2022

Friendly atmosphere and extremely helpful. Shannon explained everything to me beforehand. She was very thorough in telling me exactly what I needed serviced on my car this appointment. Thank you Shannon and Honda.

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Cars Oct 15, 2022

The Service Manager (Kevin?, bald guy) he has been already extremely helpful 2-3 times in the year since we bought the car.

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Cars Oct 12, 2022

Sammy took the time to explain all the features of my new vehicle. He is a caring and professional salesman.

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Cars Oct 11, 2022

Everything is so neat and clean, workers are all friendly, comfortable waiting area, and fantastic service! We arrived at our appointed time and the service was done promptly! Love the complimentary car wash, too!

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Cars Oct 9, 2022

This was the easiest time I’ve ever had purchasing a new vehicle. Sammy was pleasant, helpful and professional with the whole transaction.

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Cars Oct 4, 2022

Service was fast and everyone was polite and professional this was a standard service call. I like that the car goes through the car wash.

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Cars Oct 3, 2022

I had an appointment but arrived a few minutes early nd was taken in right away. Also, the actual time to complete the service matched the estimated time I was given. And the coffee was available.

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Cars Oct 3, 2022

Sean Bowen and all the other staff we have dealt with are very nice and extremely helpful. We have used them for vehicle purchases, repairs, oil changes and fixing a flat tire.

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Cars Sep 30, 2022

The main reason I buy cars ( 3 so far) at Westbrook Honda is because of Sammy Amer. He is a kind, decent, honest human being in a hard job and I like to think I am supporting him by buying cars from him

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Cars Sep 30, 2022

Mark Stack, the service advisor, was wonderful! Also, being able to get a loaner car when your car has a big job, is awesome. Not many dealerships do that and it's one reason I keep coming back.

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Cars Sep 29, 2022

Very organized when you walk in there’s somebody there and there’s somewhere to sit to wait and they let you know an estimated time when your car will be ready

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Cars Sep 29, 2022

It’s a very professional company with efficient and capable workers. Coupons help with costs. Close to home too. It’s a very clean facility.

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Cars Sep 29, 2022

I was treated respectfully and with consideration given accurate information, my issue was resolved, I felt the service person and the mechanic did a good job.

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Cars Sep 26, 2022

I continue to be impressed with the service department at Westbrook Honda, and deeply appreciate the kindness I have received.

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Cars Sep 25, 2022

Always quickly and on time , easy to schedule and appointment Mark is always the best. He’s been my guy seems like forever. Very knowledgeable and very pleasant to deal with.

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Cars Sep 24, 2022

Friendly knowledgeable staff. easy to work with. Mr. Doyle was easy going. Did not try and sell me what I did not want. They worked together, listened to me and I now have the car I wanted.

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Cars Sep 24, 2022

It was good. Nice touch let us take a ride by ourselves to really see and talk about what to do next.

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Cars Sep 23, 2022

Everyone was personable and helpful, especially Leo. I would definitely return here first for my next purchase of a car or truck.

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Cars Sep 23, 2022

quick, easy, and efficient service and clear discussion of car needs. Service staff was very friendly and knowledgeable when asked about car

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Cars Sep 22, 2022

THE Free coffee and waiting area with tv and magazines makes the wait enjoyable. The employees are courteous and friendly.

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Cars Sep 21, 2022

I liked that I was notified on what was wrong, weather my warranty would cover it, approximately how long it would take to fix and how much. I liked that a loaner car was ready and the staff was friendly.

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Cars Sep 20, 2022

quick and easy, friendly service. Clean, updated waiting area. Able to stroll around and look at newer models. All questions answered.

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Cars Sep 20, 2022

Personal and professional They made my experience great. Everyone was so pleasant and easy to deal with. And I love my car.

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Cars Sep 18, 2022

Mark my service advisor. Very nice guy. Keeps you informed. Always a pleasure talking with him. I always service my cars where I purchase them.

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Cars Sep 16, 2022

Advisor was efficient, friendly, and work was done in a timely manner. I wasn’t encouraged to do other work and since major work was previously done, I appreciate that. I’m

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Cars Sep 15, 2022

Great costumer service, Seth was very friendly , work in time and they give me a discount in my oil change

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Cars Sep 15, 2022

Great from start to finish. Always thankful from the Team here at Honda. They really care & remember. I still feel like part of this Team at Westbrook Honda.

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Cars Sep 14, 2022

Service was done in a timely manner and sales associate was very helpful. I was thankfully that he replaced Bosch wiper blades for the Honda wiper blades that I purchased.

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Cars Sep 13, 2022

I had a great experience with Westbrook Honda. Ever member of the team that I work with was informative, kind, and professional. Sammy was amazing and his patience and guidance was truly appreciated, Westbrook Honda is lucky to have him!

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Cars Sep 13, 2022

Sammy was incredible. He was knowledgeable and attentive. Him, as well as Tim and Dave all went above and beyond to get me in the car I wanted.

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Cars Sep 13, 2022

I have purchased many Hondas from Westbrook Honda. My salesman Sean Bowen provided excellent representation of your vehicles. I have just purchased my third car from him alone.

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Cars Sep 12, 2022

Always a good job done with oil service . However I was not aware when making appointment that the price changed from $19.99 to $59.99 which I wish I was aware of it. While I understand that inflation is high people should know when the price goes up by 150%

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Cars Sep 12, 2022

Mark Stack In service has always been a seasoned professional. He treats customers with respect and at the same time makes you feel like you're part of the Westbrook Honda family! Please do what ever you need to keep this man on board!

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Cars Sep 11, 2022

I called service, explained that when starting my car it was taking a couple of seconds longer for it to start. I was told they could look at it right away, and to bring it in. I did. I was very pleased that they took the car right in.

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Cars Sep 10, 2022

Great customer service! Sammy was awesome and I never felt like he was trying to sell me something. Just a good convo!!

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Cars Sep 10, 2022

Sean was an amazing salesman as usual and definitely knows his stuff . Tim was a pleasure to work with again . Both have been nothing but welcoming and awesome since dealing with Westbrook Honda

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Cars Sep 10, 2022

Sean is the best! He made the process super easy and was very professional. I couldn’t have asked for a better experience!

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Cars Sep 9, 2022

I love the Drive in service. The staff is always Courteous. The free car wash at the end is icing on the cake.

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Cars Sep 7, 2022

Westbrook Honda is very accommodating and pleasant to work with. From the friendly appointment reminders to the ability to work the best price the car buying experience was wonderful!

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Cars Sep 4, 2022

The representative Mr. Hernandez was very professional he listened to my concerns . he showed that he cared and the service was excellent I will definitely be back.

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DealerRater Sep 3, 2022

The service was excellent. Mr. Hernandez is very professional and very polite he explained everything that was going on With my car and also let me know about concerns of my vehicle. Which I appreciate because He's concerned about my safetyWell definitely go back.

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